VP & Head-Global Business Services
Coca-Cola- Hindustan Coca-Cola Beverages Ltd
12:00 PM Workshop C Transforming Your SSC to be SMART with Large-Scale Adoption of RPA and Data Analytics – Key criteria to achieve SMART SSC
In the last 5 years, the hottest topics regarding technology in the SS&O China industry has clearly been how Robotic Process Automation and Data Analytics promises to revolutionize and transform business services in your SSC. However, the market is short of real case studies and practical implementation lessons on moving beyond theory to large scale practice.
In this session, you will hear from early adopters who have achieved significant efficiency improvement and cost reduction from RPA implementation and Data Analytics. They will share the journey through detailed case studies to lead you from the very beginning.
Key learning points:
ØHow to build a business case for RPA and data analytics
ØEvaluating whether you have the right infrastructure in place to adopt RPA and Data Analytics
ØUnderstanding which process is suitable for RPA and Data analytics, how to balance it?
ØUp-skilling your workforce for the transformation
ØClearing security challenges and hurdles
ØMachine Learning Implementation for Large-Scale RPA Adoption
9:40 AM Transforming Your SSC To Be A Strategic Partner Through Seamless Collaboration With Your Customers
-Defining and developing a service management framework aligned with your business units
-Constantly benchmarking & driving best practices to bridge the gap between standalone SSC and strategic partner
-Ensuring value-added services to deliver business value
10:40 AM Panel Discussion: Harnessing The Scale-effect of RPA Implementation to Leap-Frog The Maturity Curve
-From concept to implement, what are the challenges to implement RPA in China?
-Discovering the potential solutions about how to solve the existing obstacles
-Smoothing scale-up journey to re-engineering process