Group Head of Global Business Services
British American Tobacco
9:00 AM Workshop B Global Business Services (GBS) 101 - Overcoming Challenges of Transforming GBS to be a Strategic Business Partner
GBS delivery models that harness shared services, outsourcing, and virtual captives require a level of complexity beyond single source governance. In the face of continuous change, management agility is critical to deliver the promise of GBS. As we see more GBS launched and located in China this year, join the workshop to learn a successful roadmap to the GBS transformation.
Key learning points:
Ø Stay Open: Identifying pain-points and designing solutions to solve them
Ø Stay Ahead: How can you strengthen your GBS to be a strategic partner for your business?
Ø Stay Positive: Continuously improving different processes to achieve greater value
9:10 AM Keynote Presentation: Transforming Your GBS From Back Office To Front Office By Delivering Exceeding Value Back To Your Business
-Ensuring your GBS to provide value-added services by continuous improvement and integrating global governance structure
-What are the pain-points during this transformation? And how can you solve it?
-The three pillars of world-class GBS performance
10:40 AM Panel Discussion: Harnessing The Scale-effect of RPA Implementation to Leap-Frog The Maturity Curve
-From concept to implement, what are the challenges to implement RPA in China?
-Discovering the potential solutions about how to solve the existing obstacles
-Smoothing scale-up journey to re-engineering process
5:15 PM Panel Discussion: Future Development Of Outsourcing Model In Order To Get Access To Professional, Expert & High-Quality Services
-Designing the suitable service level agreement for next generation outsourcing model
-Implementing end-to-end management for outsourcing partner to achieve balance of control
-Transforming outsourcing model to business partner to achieve cost-saving and service objectives
-How to optimize Service Delivery Model to Increase overall efficiency?