Vice General Manager, Finance Centre
Red Star Macalline Group
9:00 AM Workshop A Shared Services 101 – Mastering the Basics of Strategic Planning and Implementation
It can be a potentially difficult journey setting up a new shared services centre in China. Coupled with this, you need to navigate and leap frog your SSC by leveraging on RPA/AI/Data analytics and sufficient talent.
Join this workshop to learn hands-on essential steps to plan, launch, stabilize and transform a new shared services centre, including the fundamentals of various service delivery models, process transformation, service definition, talent management and benchmarks for effective implementation.
Key learning points:
ØUnderstanding the key criteria for selecting the right location to achieve balance between cost, business, talent pool
ØBuilding a solid business case to gain senior management buy in to ensure smooth transformation and effective communications
ØHow to make implementation smooth and fast?
ØMaking service rehearsals the final phase of preparation to run real life business issues prior to launch