23 - 24 October, 2018 |
China

Gerald P. Yerardi

Associate CIO, Campus Shared Services IT
University of California, Berkeley
Jerry Yerardi leads the Campus Shared Service IT (CSS IT) team for the University of California, Berkeley. Over the past three years at UC Berkeley, Jerry has created an organization (CSS IT) known for its positive culture and high levels of customer satisfaction. Shortly after his team’s go-live on January 17, 2013, customer satisfaction surveys indicated success with satisfaction scores above 80 percent. By the end of the first year, customer satisfaction climbed to an average of 90 percent – where it remains today. With significant leadership experience in the public and private sectors, Jerry has developed a proven track record of success in managing and working closely with multiple, large, cross-functional teams, and influencing and consulting with senior-level management and key stakeholders across the globe. Also, as a part-time Psychotherapist for 16 years, Jerry has developed a unique understanding of people and a true concern for their professional / personal well-being...



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