Global HR SSC Head
12:00 PM Workshop D Achieving Constant Continuous Improvement to Drive Business Value Up by customer experience management
No matter where you sit on the maturity curve, every company is focusing on continuous improvement within their SSC.
But which process needs to be improved? And how much more can you improve? Moreover, when you add more functions into your SSC, how do you achieve consistent improvement along the way?
This workshop will provide you with a framework on how to implement continuous improvement throughout your SSC, thereby achieving cost saving, driving business value up and higher efficiency.
Key learning points:
ØNot theoretically but practically: Achieving continuous improvement to achieve higher ROI
ØEstablishing the right culture and structure to achieving constantly continuous improvement
ØHarnessing customer’s feedback for continuous improvement to improve customer experience
ØConstantly transforming your service delivery model for fast-changing global business footprint
ØSelecting the right process to improve such as P2P, R2R for higher business agility
ØIntegrating internal stakeholders and outside partner to do constant continuous improvement
11:50 AM Flextronics Case Study: Transforming Your HR SSC to Achieve Overall Business Success by Managing Global SSC Network and Supporting Decision-Making Process
-Managing the complex & large-scale global SSC network across different regions and countries by standardizing framework and SLA
-Improving the global network’s working efficiency by decreasing cultural shock and continuous improvement for future development
-Increasing customer satisfaction rate by implementing mobile apps, game and AI technology etc