25 - 26 October, 2017 |
Grand Kempinski Hotel Shanghai, Shanghai, China

Knowledge Centre

Exclusive Content

Benchmarking Analysis of Chinese Shared Service Centers

SSON's global data analytics centre (SSON Analytics) has reviewed internal & external data on Shared Service Centres in China to present this Benchmarking Analytics report. Go through this workbook to discover key metrics and KPIs for China's leading SSCs and more.

HOW TO IMPLEMENT ROBOTIC PROCESS AUTOMATION: Insights And Takeways From Two Case Studies

There is no doubt that RPA is a hot topic in the Shared Services industry today. Everyone’s talking about it but it is still in its early days of implementation. From a recent SSON survey nearly half of the respondents have not yet executed it. But is there really any benefit in waiting?

We looked at two case studies (ANZ and Sime Darby) to get an insight on how to get started on implementing RPA into your organization.

Change or Die: Investing in Talent within the Shared Services Industry

In this article, we look at how best to tackle talent growth within shared services. How best to recruit new talent and engage the next generation. How to retain that talent along with the best ways to upskill current staff against a backdrop of a more digital and automated future.

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2016共享服务与外包中国周峰会会后总结报告

下载2016共享服务与外包中国周峰会会后总结报告,了解行业内的热点议题与对标报告。

第六届共享服务与外包中国周峰会会议手册

下载峰会会议手册,了解更多关于今年10月25 - 26日在上海凯宾斯基大酒店举办的共享服务与外包中国周峰会的更多信息。

机器人流程自动化实施指南 -- 两大成功案例中的洞见与收获

毫无疑问,机器人流程自动化是目前共享服务领域内最火热的议题之一,每个从业人员都在谈论它,但是大部分人却还是停留在计划实施的早期阶段。我们都听说过机器人流程自动化,知道这是确切存在并且可以对公司业务能力有极大提升的强大工具。可是同样的问题是,我们应该从哪里入手呢?


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SSON Excellence Award China - Best Outsourcing Partnership

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Best Outsourcing Partnership - If your outsourcing relationship has brought lucrative results let us know, we want to shine a light on your success.

SSON Excellence Award China - Best Shared Services Team

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Best Shared Services Team - Teamwork is the bedrock of Shared Services; tell us how your team is working together to improve the bottom line of your SS&O.

SSON Excellence Award China - Excellence in Culture Creation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Excellence in Culture Creation - Have you changed from a single-minded ‘me’ culture to a world-class, inclusive and collaborative team culture.

SSON Excellence Award China - Excellence in Transformation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Excellence in Transformation - Whether captive, hybrid or BPO, if you’ve transformed your shared services through either restructuring or digitalization, we want to hear from you.

SSON Excellence Award China - Excellence in Process Innovation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Excellence in Process Innovation – This can take many forms: moving to a customer focused approach, implementing benchmarking, training and innovation initiatives, six sigma and waste elimination

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共享服务与外包中国区杰出大奖 – 最佳共享服务团队奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。

最佳共享服务团队奖 – 团队协作是共享服务的基石,人才管理更是共享服务领域的永恒热门话题。请告诉我们,您的团队是如何协作提升共享服务中心业绩的。

共享服务与外包中国区杰出大奖 – 杰出转型奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。

杰出转型奖  - 不管是企业内共享,外包还是混合模式,只要您通过组织结构重组或数字化向共享服务模式进行了成功地转型,实现成本削减、效率提高或价值提升,我们都期待聆听您的故事。

共享服务与外包中国区杰出大奖 – 最佳外包合作奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。

最佳外包合作奖  -如果您与外包合作伙伴的合作取得了骄人业绩,请告知我们。我们想让更多人了解您的成功经验。

共享服务与外包中国区杰出大奖 – 杰出企业文化创造奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。

杰出企业文化创造奖 –共享服务中心文化建设是共享服务成功的要素之一,您的共享服务中心是否有一个合作共赢的团队文化呢?

共享服务与外包中国区杰出大奖 – 杰出流程创新奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。

杰出流程创新奖 – 流程创新有许多种形式,如以客户为中心的方法,实施业务对标,培训与创新项目,六西格码项目等等。请告知我们您在流程创新中的尝试,我们期待您的故事。

Exclusive Content

5 Successful Use Cases on RPA Implementation

Robot Process Automation (RPA) is already making a huge impact on the way businesses configure their front, mid, back office operations and processes.

Download the article below to understand what early adopters are doing to deliver more value through RPA implementation. 

五大成功实施案例教您玩转机器人流程自动化

机器人流程自动化(RPA)已经对业务流程中的前端、中端以及后台支持等各方面的运营与流程产生了巨大的影响。

下载这篇文章,了解市场中率先使用机器人流程自动化的先驱者们是如何通过应用RPA帮助公司在业务处理中节省成本,并缩短端到端的交付时间。

What Can GBS Do For Your Enterprise

The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journey. As many of today's advanced Shared Services models incorporate "Asia" as a strategic driver of value-add service delivery, it is important that regional practitioners and leaders educate themselves about GBS, no matter what their current model. This article identifies what differentiates GBS and offers suggestions on how and why you should be working towards it.

2017 中国共享服务领域调研报告

为了深入了解共享服务模式在中国的实践应用、发展趋势以及未来挑战,帮助企业决策者把握财务转型带来的机遇,SSON的长期合作伙伴ACCA 与中兴财务云、通用电气(GE)全球运营联合设计中国共享服务调研问卷,内容涉及共享服务中心的战略规划、运营管理、人员管理等各个方面,面向共享服务领域管理者、领先企业财务高级管理者及行业相关人士展开调研。

国旅: FSSC的应用价值 | CITS: the Value of FSSC

中国国旅CFO陈文龙在接受采访时表示,旅游行业的特点之一是面临激烈的市场竞争,经营模式灵活多变,跨界进入者众多,对财务管理提出了巨大的挑战——财务如何转型,并以此带动业务转型。中国国旅的共享建设成果,更有力的验证了财务共享服务对于服务型企业财务管理转型的重要推动和领头作用。

Mr. Chen Wenlong, the CFO of CITS, indicated that high competitive environment and variable business models are the main features of the tourism industry, which posed the great challenge to financial management. CITS proved that finance shared services played an important role in finance transformation.

Presentations

Tax Transformation Impact on SSC

Download this presentation, learn the best practices in tax transformation from Zhang Yang, General Manager, Coca-Cola Bottling Investments Group (BIG) China, Business Shared Service Center.

Getting and keeping stakeholder engagement and commitment

In this presentation, Antti Valtokari, Head of Shared Services from KONE Corporation will share the experience in getting and managing the relationships about different stakeholders in their shared services jounrey.

电子发票下的财务共享于大数据应用经验 | Finance Shared Services and Big Data in E-invoicing

Vice President & CFO of Zhejiang Dahua Technology, Mr Wei Meizhong will shared their experience and challenges in adopting e-invioices..

浙江大华技术股份有限公司副总裁兼CFO魏美钟先生将去年峰会的演讲中分享了大华在向电子发票转型的过程中遇到的困难与宝贵的经验。

Climbing Up The Value Chain Through Strategic Outsourcing

Outsourcing is an important part of shared services jounrey and most of companies are not able to simply aviod this topic. John Gregory, Global Business Services Lead of Kellogg show the best practices in strategic outsourcing.

Building New Career Paths: The Emergence Of The Global Business Services Professional

In this presentation, Ben Huang, Panalpina Global Business Services Center Head will share their best practices and innovative method in talent management

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The Ultimate Guide to Optimizing Your Shared Services Strategy

Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full potential. Don’t let you shared services settle for average or worse, find out how to optimize your strategy by downloading this exclusive eBook from the Shared Services & Outsourcing Network (SSON).

The Ultimate Guide to Implementing Data Analytics

If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download this free ebook today.

Enter the Dragon: The Rise of Chinese Shared Services Centres

Integrating proprietary data from SSON’s 100K global membership and publicly sourced data, Dart Institute (SSON’s Global Analytics Centre) has produced this Visual Analytics Workbook to review the facts and unveil the story behind the rise of Chinese SSCs. 

China Shared Services Location Comparison: Beijing, Dalian Tianjin

As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian and Tianjin. 

China's Shared Services Journey Overcoming Challenges During the First Three Years

To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners. 

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Discussing the Future of Shared Services with the Head of HR GSSCs for Standard Chartered Bank

If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.

The HR Analytics Calculator

According to research by SSON, 56% of shared service centres in Southeast Asia ranked analytics as one of their top investment priorities for 2016, but for HR professionals looking at the road ahead, the range of decisions and change required can be daunting. That’s why we have invented the HR Analytics Calculator, a unique machine to advise your initial decisions regarding HR analytics. Simply read through the steps below to discover the key considerations and challenges involved in starting your HR analytics journey.

The Changing HR Climate in China How to Tackle Talent Shortage and Other Challenges

HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must transform to overcome as it lends ongoing strategic support to its parent organisation.

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Is Benchmarking Damaging Your Finance Transformation?

Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.

A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics

Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue of technology implementation for finance shared services.