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The Ultimate Guide to Optimizing Your Shared Services Strategy

The Ultimate Guide to Optimizing Your Shared Services Strategy

Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full potential. Don’t let you shared services settle for average or worse, find out how to optimize your strategy by downloading this exclusive eBook from the Shared Services & Outsourcing Network (SSON).

Discussing the Future of Shared Services with the Head of HR GSSCs for Standard Chartered Bank

Discussing the Future of Shared Services with the Head of HR GSSCs for Standard Chartered Bank

If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.

Is Benchmarking Damaging Your Finance Transformation?

Is Benchmarking Damaging Your Finance Transformation?

Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.

A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics

A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics

Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue of technology implementation for finance shared services.

The HR Analytics Calculator

According to research by SSON, 56% of shared service centres in Southeast Asia ranked analytics as one of their top investment priorities for 2016, but for HR professionals looking at the road ahead, the range of decisions and change required can be daunting. That’s why we have invented the HR Analytics Calculator, a unique machine to advise your initial decisions regarding HR analytics. Simply read through the steps below to discover the key considerations and challenges involved in starting your HR analytics journey.
The Ultimate Guide to Implementing Data Analytics

The Ultimate Guide to Implementing Data Analytics

If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download this free ebook today.

The Changing HR Climate in China How to Tackle Talent Shortage and Other Challenges

The Changing HR Climate in China How to Tackle Talent Shortage and Other Challenges

HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must transform to overcome as it lends ongoing strategic support to its parent organisation.

Enter the Dragon: The Rise of Chinese Shared Services Centres

Integrating proprietary data from SSON’s 100K global membership and publicly sourced data, Dart Institute (SSON’s Global Analytics Centre) has produced this Visual Analytics Workbook to review the facts and unveil the story behind the rise of Chinese SSCs. 

China Shared Services Location Comparison: Beijing, Dalian Tianjin

China Shared Services Location Comparison: Beijing, Dalian Tianjin

As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian and Tianjin. 

China's Shared Services Journey Overcoming Challenges During the First Three Years

China's Shared Services Journey Overcoming Challenges During the First Three Years

To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners. 

Pave a way to the success of GBS

Pave a way to the success of GBS

Generating a Roadmap to Global Business Services & Global Process Ownership Success

为全球业务服务以及全球流程管理设计合理的路线图


Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel

张淼,阿克苏诺贝尔,北亚区全球业务服务总监


HR Shared Services as a Key Enabler for Business Growth

HR Shared Services as a Key Enabler for Business Growth

HR Shared Services as a Key Enable for Business Growth
将人力资源共享服务作为业务增长的关键推动力

Chris Disley, Global Vice President Mars Associate Services, Mars Incorporated
Chris Disley,玛氏全球服务中心,全球副总裁


Radical Transformation with Digitalization

Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness
将共享服务中心作为企业数字化转型的基石,实现业务的灵活性与卓越的运营响应能力

King Lee, General Manager, GE Global Operations Asia
李景涛,GE全球运营亚太中心, 总负责人


SSO China Brochure 2018

SSO China Brochure 2018

As China continues to rapidly transit to smart shared services, continuous improvement, customer experience, value-added services and high-end technology implementation remain on the top of the agenda of industry leaders and practitioners. In addition, the “One Belt One Road” & “Internet+” National Plan has provided China bountiful opportunities for technology implementation, international talents sourcing, government cooperation, and globalization. Coupled with rising cost and talent constraints, it has become imperative for shared services leaders to leverage on high-quality talent and innovative technology including machine learning, RPA, AI and data analytics.

The 7th Shared Services & Outsourcing China Week is back and will be held on 23-24th Oct. Save the date on your calendars and join us at the largest China SSO event bringing all the industry practitioners together in one single platform.

Download our brochure now.

第七届共享服务与外包中国峰会手册

第七届共享服务与外包中国峰会手册

随着中国持续迈向智能共享服务,持续改进、客户体验、增值服务以及高价值的科技应用已经成为了行业专家以及所有共享人关注的重点。另外,一带一路以及互联网+等国家战略也为中国率先使用最先进的科技、全球招募人才、加速与其他政府的合作以及全球化提供了无穷无尽的机会。而且由于成本和人才流动率居高不下,行业领导者必须通过吸引人才、利用类似于RPA、AI、数据分析软件来持续提升商业回报率。

作为旗舰峰会的第七届共享服务与外包中国峰会强势回归!让我们在2018年10月23日-24日齐聚上海,加入中国乃至全球最大的共享服务与外包网络!

请在这里下载


Shared Services and Outsourcing China Brochure 2018

Shared Services and Outsourcing China Brochure 2018

As China continues to rapidly transit to smart shared services, continuous improvement, customer experience, value-added services and high-end technology implementation remain on the top of the agenda of industry leaders and practitioners. In addition, the “One Belt One Road” & “Internet+” National Plan has provided China bountiful opportunities for technology implementation, international talents sourcing, government cooperation, and globalization. Coupled with rising cost and talent constraints, it has become imperative for shared services leaders to leverage on high-quality talent and innovative technology including machine learning, RPA, AI and data analytics.

The 7th Shared Services & Outsourcing China Week is back and will be held on 23-24th Oct. Save the date on your calendars and join us at the largest China SSO event bringing all the industry practitioners together in one single platform.

Download our brochure now.


View Post-Show Report - Shared Services and Outsourcing China 2017

The 6th Shared Services & Outsourcing Week China concluded to a great success. To round up the event, we have put together this Post Show Report, designed to provide you with a summary of the facts, themes, learning and highlights that came out of SS&O Week China 2017 as well as what you can look forward to at our 2018 event. 

2017年会后总结报告

2017年会后总结报告

第六届共享服务与外包中国周峰会已经圆满落下帷幕。为了给2017年的峰会画上一个完美的句号,我们特此编辑了这份会后报告,为大家总结了关于2017年共享服务与外包中国周峰会的数据、会议主题、讨论成果和亮点,以及对2018年峰会的展望。

The China Report 2018 - State of the Shared Services and Outsourcing Industry

The China Report 2018 - State of the Shared Services and Outsourcing Industry

Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report. 

SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.

Download the report to discover:

  • Recommendations for the journey to digitalisation
  • A snapshot of today’s SSO operations in China
  • The development of an appetite for Global Business Services
  • Moving to knowledge-based services

Download the report now. 

SSON Excellence Award China 2018 (CN) Excellence in Process Innovation | 共享服务与外包中国区杰出大奖2018 – 杰出流程创新奖

SSON Excellence Award China 2018 (CN) Excellence in Process Innovation | 共享服务与外包中国区杰出大奖2018 – 杰出流程创新奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。

杰出流程创新奖 流程创新有许多种形式,如以客户为中心的方法,实施业务对标,培训与创新项目,六西格码项目等等。请告知我们您在流程创新中的尝试,我们期待您的故事。

VIEW FULL ATTENDEE LIST | 浏览完整参会嘉宾名单

VIEW FULL ATTENDEE LIST | 浏览完整参会嘉宾名单


Many of your SSO peers have already registered to attend and will be learning how to implement RPA in shared services centre and other value-adding topics. Below is a snapshot of just some of them. Request the full attendee list here.
目前,多位来自各大领军共享服务中心的资深同行大咖已经确认参加此次峰会,将交流探讨如何在共享服务中心实施机器人流程自动化,以及各阶段的共享服务中心面临的机遇与挑战。以下是部分参会企业名单,如需获取完整版名录,请点击这里。
SSON Excellence Award China 2018 (CN) Best Outsourcing Partnership | 共享服务与外包中国区杰出大奖2018 – 最佳外包合作奖

SSON Excellence Award China 2018 (CN) Best Outsourcing Partnership | 共享服务与外包中国区杰出大奖2018 – 最佳外包合作奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。

最佳外包合作奖  -如果您与外包合作伙伴的合作取得了骄人业绩,请告知我们。我们想让更多人了解您的成功经验。

State of the Shared Services and Outsourcing Industry - The China Report 2018

State of the Shared Services and Outsourcing Industry - The China Report 2018

Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report. 

SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.

Download the report to discover:

  • Recommendations for the journey to digitalisation
  • A snapshot of today’s SSO operations in China
  • The development of an appetite for Global Business Services
  • Moving to knowledge-based services
SSON Excellence Award China 2018 (CN) Excellence in Culture Creation | 共享服务与外包中国区杰出大奖2018 – 杰出企业文化创造奖

SSON Excellence Award China 2018 (CN) Excellence in Culture Creation | 共享服务与外包中国区杰出大奖2018 – 杰出企业文化创造奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。

杰出企业文化创造奖 –共享服务中心文化建设是共享服务成功的要素之一,您的共享服务中心是否有一个合作共赢的团队文化呢?

共享服务和外包行业的现状 - 2018年中国市场报告

共享服务和外包行业的现状 - 2018年中国市场报告

下载行业报告,了解:

  • 数字化转型的干货分享
  • 中国共享服务中心运营情况概览
  • 全球商业服务(GBS)的发展蓝图解析
  • 知识型共享服务中心的转变路径

请在这里下载


Augmenting Your Human Workforce with a Robotic Workforce

Augmenting Your Human Workforce with a Robotic Workforce

In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelligent automation strategy absolutely must align with a longer-term staffing strategy for service delivery.

In this article you will discover how to 

  • Use RPA to get the best out of your people
  • Assess capability and deploy resources

Download now to help augment your workforce and become future-ready. 


如何利用机器人将您的人力资源价值最大化

如何利用机器人将您的人力资源价值最大化

在数字时代,人的作用其实更加凸显,如何实现“科技+人”的结合变成了商业增长的关键。随着企业在日常运营中采用越来越多的人工智能,如何定义以及计划你的人力资源将会为共享服务中心的差异化服务做出贡献。对于共享服务行业来讲,必须要将您的人工智能战略和长期的人力资源战略相结合。

这篇文章中您将会了解:

  • 使用RPA来升级您的员工队伍
  • 关于RPA的落地, 分析您的能力和资源
How to continuously improve your support services

How to continuously improve your support services

As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR and Financial shared services. 

机器人流程自动化实施指南 -- 两大成功案例中的洞见与收获

机器人流程自动化实施指南 -- 两大成功案例中的洞见与收获

毫无疑问,机器人流程自动化是目前共享服务领域内最火热的议题之一,每个从业人员都在谈论它,但是大部分人却还是停留在计划实施的早期阶段。我们都听说过机器人流程自动化,知道这是确切存在并且可以对公司业务能力有极大提升的强大工具。可是同样的问题是,我们应该从哪里入手呢?