Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full potential. Don’t let you shared services settle for average or worse, find out how to optimize your strategy by downloading this exclusive eBook from the Shared Services & Outsourcing Network (SSON).
If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.
Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.
A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics
Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue of technology implementation for finance shared services.
If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download this free ebook today.
HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must transform to overcome as it lends ongoing strategic support to its parent organisation.
As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian and Tianjin.
To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners.
Generating a Roadmap to Global Business Services & Global Process Ownership Success
Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel
HR Shared Services as a Key Enable for Business Growth
Chris Disley, Global Vice President Mars Associate Services, Mars Incorporated
Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness
King Lee, General Manager, GE Global Operations Asia
As China continues to rapidly transit to smart shared services, continuous improvement, customer experience, value-added services and high-end technology implementation remain on the top of the agenda of industry leaders and practitioners. In addition, the “One Belt One Road” & “Internet+” National Plan has provided China bountiful opportunities for technology implementation, international talents sourcing, government cooperation, and globalization. Coupled with rising cost and talent constraints, it has become imperative for shared services leaders to leverage on high-quality talent and innovative technology including machine learning, RPA, AI and data analytics.
The 7th Shared Services & Outsourcing China Week is back and will be held on 23-24th Oct. Save the date on your calendars and join us at the largest China SSO event bringing all the industry practitioners together in one single platform.
Download our brochure now.
SSON Excellence Award China 2018 (CN) Excellence in Process Innovation | 共享服务与外包中国区杰出大奖2018 – 杰出流程创新奖
杰出流程创新奖 – 流程创新有许多种形式，如以客户为中心的方法，实施业务对标，培训与创新项目，六西格码项目等等。请告知我们您在流程创新中的尝试，我们期待您的故事。
|Many of your SSO peers have already registered to attend and will be learning how to implement RPA in shared services centre and other value-adding topics. Below is a snapshot of just some of them. Request the full attendee list here.||目前，多位来自各大领军共享服务中心的资深同行大咖已经确认参加此次峰会，将交流探讨如何在共享服务中心实施机器人流程自动化，以及各阶段的共享服务中心面临的机遇与挑战。以下是部分参会企业名单，如需获取完整版名录，请点击这里。|
Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report.
SSON’s annual industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. In this report, we deep-dived into how these trends are playing out in China. We hope it will guide you to improved decisions as you move your operations forward.
Download the report to discover:
- Recommendations for the journey to digitalisation
- A snapshot of today’s SSO operations in China
- The development of an appetite for Global Business Services
- Moving to knowledge-based services
SSON Excellence Award China 2018 (CN) Excellence in Culture Creation | 共享服务与外包中国区杰出大奖2018 – 杰出企业文化创造奖
In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelligent automation strategy absolutely must align with a longer-term staffing strategy for service delivery.
In this article you will discover how to
- Use RPA to get the best out of your people
- Assess capability and deploy resources
Download now to help augment your workforce and become future-ready.
- 关于RPA的落地, 分析您的能力和资源
As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR and Financial shared services.