22 - 23 October, 2019 |
Shanghai, China

Knowledge Centre

SSO China Brochure 2018

As China continues to rapidly transit to smart shared services, continuous improvement, customer experience, value-added services and high-end technology implementation remain on the top of the agenda of industry leaders and practitioners. In addition, the “One Belt One Road” & “Internet+” Nation ...

Featured Download


Many of your SSO peers have already registered to attend and will be learning how to implement RPA in shared services centre and other value-adding topics. Below is a snapshot of just some of them. Request the full attendee list here. ...

State of the Shared Services and Outsourcing Industry - The China Report 2018

Every year, the Shared Services and Outsourcing Network (SSON) surveys the global marketplace for insights on trends, technologies and practices that drive performance. These insights are then analysed and collated into our annual industry report. SSON’s annual industry report highlights t ...

共享服务和外包行业的现状 - 2018年中国市场报告


Augmenting Your Human Workforce with a Robotic Workforce

In a digital world, how can being more human become the key to unlocking greater growth? As enterprises adopt intelligent automation across their operations, it is important that they clearly define and plan how the human element can and will differentiate services. For shared services an intelli ...


在数字时代,人的作用其实更加凸显,如何实现“科技+人”的结合变成了商业增长的关键。随着企业在日常运营中采用越来越多的人工智能,如何定义以及计划你的人力资源将会为共享服务中心的差异化服务做出贡献。对于共享服务行业来讲,必须要将您的人工智能战略和长期的人力资源战略相结合。这篇文章中您将会了解 ...

How to continuously improve your support services

As enterprises focus on staying ahead of the game how can their support services re-evaluate their modus operandi? How can they continuously improve to deliver more relevant, timely, cost-effective and efficient services? In this article we examine various successful approaches taken across HR an ...


毋庸置疑,下一代共享服务中心专注于持续改进和流程优化,以保证自己的领先地位。高客户满意度、智能、准时、高效、低成本是所有共享人的追求。在这篇文章中,来自顶尖企业的行业专家,将会为您呈现关于HR 和Finance持续改进的具体案例和经验分享。

Benchmarking Analysis of Chinese Shared Service Centers

SSON's global data analytics centre (SSON Analytics) has reviewed internal & external data on Shared Service Centres in China to present this Benchmarking Analytics report. Go through this workbook to discover key metrics and KPIs for China's leading SSCs and more.

机器人流程自动化实施指南 -- 两大成功案例中的洞见与收获



There is no doubt that RPA is a hot topic in the Shared Services industry today. Everyone’s talking about it but it is still in its early days of implementation. From a recent SSON survey nearly half of the respondents have not yet executed it. But is there really any benefit in waiting?We ...

Change or Die: Investing in Talent within the Shared Services Industry

In this article, we look at how best to tackle talent growth within shared services. How best to recruit new talent and engage the next generation. How to retain that talent along with the best ways to upskill current staff against a backdrop of ...




Past Presentation Slides

Pave a way to the success of GBS

Generating a Roadmap to Global Business Services & Global Process Ownership Success为全球业务服务以及全球流程管理设计合理的路线图Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel张淼,阿克苏诺贝尔,北亚区全球业务服务总监

HR Shared Services as a Key Enabler for Business Growth

HR Shared Services as a Key Enable for Business Growth将人力资源共享服务作为业务增长的关键推动力Chris Disley, Global Vice President Mars Associate Services, Mars IncorporatedChris Disley,玛氏全球服务中心,全球副总裁

Radical Transformation with Digitalization

Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness将共享服务中心作为企业数字化转型的基石,实现业务的灵活性与卓越的运营响应能力King Lee, General Manager, GE Global Operations Asia李景涛,GE全球运营亚太中心, 总负责人


The Ultimate Guide to Optimizing Your Shared Services Strategy

Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full...

The Ultimate Guide to Implementing Data Analytics

If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download...

Enter the Dragon: The Rise of Chinese Shared Services Centres

Integrating proprietary data from SSON’s 100K global membership and publicly sourced data, Dart Institute (SSON’s Global Analytics Centre) has produced this Visual Analytics Workbook to review the facts and unveil the story behind the rise of Chinese SSCs. 

China Shared Services Location Comparison: Beijing, Dalian Tianjin

As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian...

China's Shared Services Journey Overcoming Challenges During the First Three Years

To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners. 


Discussing the Future of Shared Services with the Head of HR GSSCs for Standard Chartered Bank

If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.

The HR Analytics Calculator

According to research by SSON, 56% of shared service centres in Southeast Asia ranked analytics as one of their top investment priorities for 2016, but for HR professionals looking at the road ahead, the range of decisions and change required can be daunting. That’s why we have invented the HR...

The Changing HR Climate in China How to Tackle Talent Shortage and Other Challenges

HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must...


Is Benchmarking Damaging Your Finance Transformation?

Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.

A Guide to Implementing the Latest Solutions for Finance Transformation: Robotic Process Automation and Data Analytics

Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue...

Additional Content Download

Tax Transformation Impact on SSC

Download this presentation, learn the best practices in tax transformation from Zhang Yang, General Manager, Coca-Cola Bottling Investments Group (BIG) China, Business Shared Service Center.

Getting and keeping stakeholder engagement and commitment

In this presentation, Antti Valtokari, Head of Shared Services from KONE Corporation will share the experience in getting and managing the relationships about different stakeholders in their shared services jounrey.

电子发票下的财务共享于大数据应用经验 | Finance Shared Services and Big Data in E-invoicing

Vice President & CFO of Zhejiang Dahua Technology, Mr Wei Meizhong will shared their experience and challenges in adopting e-invioices..浙江大华技术股份有限公司副总裁兼CFO魏美钟先生将去年峰会的演讲中分享了大华在向电子发票转型的过程中遇到的困难与宝贵的经验。

Climbing Up The Value Chain Through Strategic Outsourcing

Outsourcing is an important part of shared services jounrey and most of companies are not able to simply aviod this topic. John Gregory, Global Business Services Lead of Kellogg show the best practices in strategic outsourcing.

Building New Career Paths: The Emergence Of The Global Business Services Professional

In this presentation, Ben Huang, Panalpina Global Business Services Center Head will share their best practices and innovative method in talent management

5 Successful Use Cases on RPA Implementation

Robot Process Automation (RPA) is already making a huge impact on the way businesses configure their front, mid, back office operations and processes.Download the article below to understand what early adopters are doing to deliver more value through RPA implementation. 



What Can GBS Do For Your Enterprise

The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journey. As many of today's advanced Shared Services models incorporate "Asia"...

2017 中国共享服务领域调研报告

为了深入了解共享服务模式在中国的实践应用、发展趋势以及未来挑战,帮助企业决策者把握财务转型带来的机遇,SSON的长期合作伙伴ACCA 与中兴财务云、通用电气(GE)全球运营联合设计中国共享服务调研问卷,内容涉及共享服务中心的战略规划、运营管理、人员管理等各个方面,面向共享服务领域管理者、领先企业财务高级管理者及行业相关人士展开调研。

国旅: FSSC的应用价值 | CITS: the Value of FSSC

中国国旅CFO陈文龙在接受采访时表示,旅游行业的特点之一是面临激烈的市场竞争,经营模式灵活多变,跨界进入者众多,对财务管理提出了巨大的挑战——财务如何转型,并以此带动业务转型。中国国旅的共享建设成果,更有力的验证了财务共享服务对于服务型企业财务管理转型的重要推动和领头作用。Mr. Chen Wenlong, the CFO of CITS, indicated that high competitive environment and variable business models are the main features of the tourism industry, which posed the great challenge to financial management. CITS proved that finance shared services played an important role in finance transformation.


SSON Excellence Award China 2018 (CN) Excellence in Process Innovation | 共享服务与外包中国区杰出大奖2018 – 杰出流程创新奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。 杰出流程创新奖 – 流程创新有许多种形式,如以客户为中心的方法,实施业务对标,培训与创新项目,六西格码项目等等。请告知我们您在流程创新中的尝试,我们期待您的故事。

SSON Excellence Award China 2018 (CN) Best Outsourcing Partnership | 共享服务与外包中国区杰出大奖2018 – 最佳外包合作奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。 最佳外包合作奖  -如果您与外包合作伙伴的合作取得了骄人业绩,请告知我们。我们想让更多人了解您的成功经验。

SSON Excellence Award China 2018 (CN) Excellence in Culture Creation | 共享服务与外包中国区杰出大奖2018 – 杰出企业文化创造奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。 杰出企业文化创造奖 –共享服务中心文化建设是共享服务成功的要素之一,您的共享服务中心是否有一个合作共赢的团队文化呢?

SSON Excellence Award China 2018 (CN) Best Shared Service Team | 共享服务与外包中国区杰出大奖2018 – 最佳共享服务团队奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。 最佳共享服务团队奖 – 团队协作是共享服务的基石,人才管理更是共享服务领域的永恒热门话题。请告诉我们,您的团队是如何协作提升共享服务中心业绩的。

SSON Excellence Award China 2018 (CN) Excellence in Transformation | 共享服务与外包中国区杰出大奖2018 – 杰出转型奖

共享服务与外包全球网络杰出大奖是一项全球知名的年度行业内部的总结盛典。杰出大奖旨在表彰和宣传那些超越行业标准、在过去的一年中有着杰出表现的共享服务中心以及其团队。杰出转型奖 - 不管是企业内共享,外包还是混合模式,只要您通过组织结构重组或数字化向共享服务模式进行了成功地转型,实现成本削减、效率提高或价值提升,我们都期待聆听您的故事。

SSON Excellence Award China - Best Outsourcing Partnership

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.Best Outsourcing Partnership - If your outsourcing relationship has brought lucrative results let us know, we want to...

SSON Excellence Award China - Best Shared Services Team

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.Best Shared Services Team - Teamwork is the bedrock of Shared Services; tell us how your team is...

SSON Excellence Award China - Excellence in Culture Creation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.Excellence in Culture Creation - Have you changed from a single-minded ‘me’ culture to a world-class, inclusive and...

SSON Excellence Award China - Excellence in Transformation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.Excellence in Transformation - Whether captive, hybrid or BPO, if you’ve transformed your shared services through either restructuring...

SSON Excellence Award China - Excellence in Process Innovation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.Excellence in Process Innovation – This can take many forms: moving to a customer focused approach, implementing benchmarking,...