23 - 24 October, 2018 |
Pullman Shanghai South, FM

Conference Day 2: 24 October 2018

9:10 am - 9:40 am Tencent Finance Case Study: Improving Customer Satisfaction Rate of Your Finance SSC by Constantly Digitizing Your FSSC

Susan Li - FSSC Deputy General Manager Tencent
-Understanding the pain-points of your customer before implementing new technology
-Think ahead of your customer to find related solution
-Achieving higher customer satisfaction rate based on “everyone is product manager” mind-set
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Susan Li

FSSC Deputy General Manager
Tencent

9:40 am - 10:10 am Tencent HR Case Study: Continuous Improving HR SSC To Achieve Higher Customer Satisfaction Rate by digitization

Hongfeng Sun - Director of HR Shared Services Tencent
-Working with BU closely to understand their pain-points and possible solution
-Automating and digitizing HR process to achieve higher customer satisfaction rate
-Integrating new M&A business into SSC to scale up technology implementation
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Hongfeng Sun

Director of HR Shared Services
Tencent

10:10 am - 10:40 am Transforming Financial Shared Services to be more intelligent by implementing RPA/AI technology

John Ysmael O. Reyes - Business Excellence and RPA Lead Total GSP
-Identifying repetitive and simple work process in business
-Moving beyond RPA POC to large-scale adoption
-Embracing RPA/AI to automating process to achieve  lower human resources
-Automating P2P process to achieve higher operational efficiency 
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John Ysmael O. Reyes

Business Excellence and RPA Lead
Total GSP

-From concept to implement, what are the challenges to implement RPA in China?
-Discovering the potential solutions about how to solve the existing obstacles
-Smoothing scale-up journey to re-engineering process
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Sanjay Patel

Group Head of Global Business Services
British American Tobacco

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Tanmay Agarwal

VP & Head-Global Business Services
Coca-Cola- Hindustan Coca-Cola Beverages Ltd

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Daniel Rupinta

Head of Shared Services Centre
Grace

11:25 am - 11:40 am Speed Networking

11:40 am - 12:10 pm Morning Break

12:10 pm - 1:30 pm Roundtable A Successful Data Analysis Implementation For SSC In China

12:10 pm - 1:30 pm Roundtable B How to Upskilling People in a robotic team

12:10 pm - 1:30 pm Roundtable C Critical Successful Matrix For RPA Implementation

Li YIN - IT-Financial Shared Services Leader Decathlon

Li YIN

IT-Financial Shared Services Leader
Decathlon

12:10 pm - 1:30 pm Roundtable D People VS Process: Which One Should We Focus? And How To Balance During Continuous Improvement?

12:10 pm - 1:30 pm Roundtable E Building A Strategic Framework To Achieve Continuous Improvement

Jane Xia - FSSC Director Carrefour

Jane Xia

FSSC Director
Carrefour

12:10 pm - 1:30 pm Roundtable F Bringing In Non-Traditional Services Into Your SSC For Greater Value Add

12:10 pm - 1:30 pm Roundtable G Increasing The Quality Of SSCs’ Services By Building A Customer-Centric Culture

12:10 pm - 1:30 pm Roundtable H Streamlining Functional Processes To Provide Efficient Customer Service

12:10 pm - 1:30 pm Roundtable I: Designing Customer-Centric Procurement System To Improve Customer Satisfaction

1:30 pm - 2:30 pm Networking Lunch

2:30 pm - 3:00 pm Building Up A Professional, Inclusive And Sustainable Shared Service Team To Drive Business Value Up

Ben Huang - Network of Capabilities Center (NoCC) Transformation Lead-Solutions APAC North ABInBev
-Highlighting the soft skill and team culture of SSC team for long-term development
-Transforming traditional financial SSC to be strategic partner by engaging different background talents
-Build up sufficient talent pool based on company strategy to drive business value up
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Ben Huang

Network of Capabilities Center (NoCC) Transformation Lead-Solutions APAC North
ABInBev

3:00 pm - 3:30 pm MARS Case Study: Continuous Improving Your SSC across functions to Provide value-added Services Back to Your Business

Neal Yang - China MyP&O Director MARS
-Managing your SSC to be the strategic business partner
-Re-engineering process for continuous improvement
-Setting up collaboration culture across different function
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Neal Yang

China MyP&O Director
MARS

3:30 pm - 4:15 pm Panel Discussion: Process Driven Or People Driven: Understanding The Balance Of Process Or People First Case By Case

Emma Wang - HR Operation Head Sanofi
Krisztina Beer - Head of Regional HR Service Delivery Asia Sony Mobile
Catherine Quan - Director of HR Operations GE
-No one size fits all, evaluating specific case by understanding the emergency, management expectation, flexibility, customer demand
-Designing the flexible matrix for process automation to better fit into company situation

Emma Wang

HR Operation Head
Sanofi

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Krisztina Beer

Head of Regional HR Service Delivery Asia
Sony Mobile

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Catherine Quan

Director of HR Operations
GE

4:15 pm - 4:45 pm Networking Break

4:45 pm - 5:15 pm Case Study: Building A Win-Win Business Ecosystem With Your Outsourcing Partner To Achieve Your Competitive Advantages

 
-Designing more suitable due diligence process for outsourcing partner based on customer demand and local market
-Managing sensitive data more effectively to cut down risk
-Achieving more deliverables by improving management control

5:15 pm - 6:00 pm Panel Discussion: Future Development Of Outsourcing Model In Order To Get Access To Professional, Expert & High-Quality Services

Phui Har Lim - Head of Finance Services GSK
Sanjay Patel - Group Head of Global Business Services British American Tobacco
Daniel Rupinta - Head of Shared Services Centre Grace
-Designing the suitable service level agreement for next generation outsourcing model
-Implementing end-to-end management for outsourcing partner to achieve balance of control
-Transforming outsourcing model to business partner to achieve cost-saving and service objectives
-How to optimize Service Delivery Model to Increase overall efficiency?
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Phui Har Lim

Head of Finance Services
GSK

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Sanjay Patel

Group Head of Global Business Services
British American Tobacco

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Daniel Rupinta

Head of Shared Services Centre
Grace