23 - 24 October, 2018 |
Pullman Shanghai South, China

Conference Day 1: 23 October 2018

8:00 am - 8:50 am Morning Refreshment and Registration

8:50 am - 9:10 am Opening Remarks from Chairperson

9:10 am - 9:40 am Keynote Presentation: Transforming Your GBS From Back Office To Front Office By Delivering Exceeding Value Back To Your Business

Sanjay Patel - Group Head of Global Business Services, British American Tobacco
-Ensuring your GBS to provide value-added services by continuous improvement and integrating global governance structure
-What are the pain-points during this transformation? And how can you solve it?
-The three pillars of world-class GBS performance
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Sanjay Patel

Group Head of Global Business Services
British American Tobacco

9:40 am - 10:10 am Transforming Your SSC To Be A Strategic Partner Through Seamless Collaboration With Your Customers

Tanmay Agarwal - VP & Head-Global Business Services, Coca-Cola- Hindustan Coca-Cola Beverages Ltd
-Defining and developing a service management framework aligned with your business units
-Constantly benchmarking & driving best practices to bridge the gap between standalone SSC and strategic partner
-Ensuring value-added services to deliver business value  
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Tanmay Agarwal

VP & Head-Global Business Services
Coca-Cola- Hindustan Coca-Cola Beverages Ltd

10:10 am - 10:40 am Alibaba Case Study: Transforming Your SSCs to be Smart by Understanding Cultural Differences Between Traditional SSCs and Smart SSCs

Ms Sherry Chen - Head of Global HRSSC, Alibaba Group
-Deep diving on the culture difference between traditional SSCs and smart SSCs
-Understanding the unique culture in a leading internet company
-Paving the way for globalizing your SSCs by transforming the culture
-Achieving better team performance and KPI by transforming your SSCs to be smart
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Ms Sherry Chen

Head of Global HRSSC
Alibaba Group

10:40 am - 11:10 am Fireside Chat-DiDi Chuxing: Focusing On The Customer Experience To Achieving Higher Business Agility And Service Quality

- Understanding customer’s pain-points and Optimizing Travel & Expense process to improve customer satisfaction rate
- How does DiDi shared services optimize customer experience? How does they implement “Net Customer Experience max=(New Experience-Traditional Experience)-Transfer Cost” model?
- Constantly Improving financial shared service to get endorsement from management team and employee

11:10 am - 11:20 am Speed Networking Session

11:20 am - 11:50 am Morning Break

11:50 am - 12:30 pm Supporting Multiple Business Objectives Within Your Finance Shared Services- FOSUN FSSC Case Study

Leon Zhang - Deputy CFO and GM of FSSC, FOSUN
-Supporting Diversifying business’ operation by special FSSC at FOSUN
-Putting FSSC into every stage of business value chain to achieve constant continuous improvement
-Cultivating multi-functional talents to strengthen “Global, Diversifies” business operation at FOSUN
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Leon Zhang

Deputy CFO and GM of FSSC
FOSUN

12:30 pm - 1:10 pm Evolving Finance Processes With Strong Data Analytics Ability

-Building a business case for data analytics tool
-From management perspective, what kind of financial analysis report does CFO required?
-Up-skilling the workforce for data analytics ability

11:50 am - 12:30 pm Flextronics Case Study: Transforming Your HR SSC to Achieve Overall Business Success by Managing Global SSC Network and Supporting Decision-Making Process

Jane Qi - Global HR SSC Director, Flextronics
-Managing the complex & large-scale global SSC network across different regions and countries by standardizing framework and SLA
-Improving the global network’s working efficiency by decreasing cultural shock and continuous improvement for future development
-Increasing customer satisfaction rate by implementing mobile apps, game and AI technology etc
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Jane Qi

Global HR SSC Director
Flextronics

12:30 pm - 1:10 pm GE Case Study: Transforming your HR SSC Services Delivery Model for Future Continuous Improvement and Supporting Corporate Business

Catherine Quan - Director of HR Operations, GE
-Moving towards the process-driven services delivery model to achieve standardization across different countries
-Getting ready for the future development by continuous improvement
-Actively supporting global business to drive business value up
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Catherine Quan

Director of HR Operations
GE

11:50 am - 12:30 pm Innovating The Culture And Technology For Transiting To Next Generation Shared Services

Ken Lee - Head of Digital & Automation, Business Transformation Office, AXA
-Understanding how the RPA/Data analytics tool can add value to your business
-Increasing business efficiency by 30% through innovation
-Helping your business make the right decisions by data analytics 
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Ken Lee

Head of Digital & Automation, Business Transformation Office
AXA

12:40 pm - 1:10 pm Leveraging Soft skill and Hard Skill to Leap-frogging Your SSC for greater efficiency

Daniel Rupinta - Head of Shared Services Centre, Grace
-Provide training and build culture to be ready for the transformation
-Continuous Improving process to achieve higher efficiency
-How to decide which process to be added into your SSC?
-Delivering more value back to your business 
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Daniel Rupinta

Head of Shared Services Centre
Grace

1:10 pm - 2:10 pm Lunch and Networking Break

2:30 pm - 3:10 pm Upskilling Your Culture/Talents To Take On Value-Adding Services For Transforming your Finance SSC

Bai Yue | 白月 - Vice President of Financial Cloud | 中兴财务云副总裁、合伙人, ZTE | 中兴通讯
-Upgrading Financial Shared Services Center to be strategic business partner to generate profitability for customer
-Except for technology, how to achieve overall transformation by upgrading your strategy, culture and talents.
-Overcoming the pain-points during the transformation to becoming strategic business partner 
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Bai Yue | 白月

Vice President of Financial Cloud | 中兴财务云副总裁、合伙人
ZTE | 中兴通讯

2:50 pm - 3:30 pm Achieving Operational Efficiency And Reducing Cost By Digitizing Your Finance SSC

Mei Zhong Wei - Vice President, CFO, Zhejiang Dahua Technology Co., Ltd
-Solving low operational efficiency and higher operational cost through technology
-Moving from paper-based SSC to electronic data-based SSC to get ready for future tax reforms.
-Embracing SaaS for data analysis and invoice verification
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Mei Zhong Wei

Vice President, CFO
Zhejiang Dahua Technology Co., Ltd

2:10 pm - 2:50 pm Case Study: Digitizing HR For Better Employee Experiences Of The Future

Krisztina Beer - Head of Regional HR Service Delivery Asia, Sony Mobile
-Recruiting, maintaining the millennial talents to cut down attrition rate
-Automating and digitizing HR process to provide good-quality service
-Ensuring your workforce are ready for digitization
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Krisztina Beer

Head of Regional HR Service Delivery Asia
Sony Mobile

2:50 pm - 3:30 pm Case Study: Moving HR From The Back Office To Front Office By Bringing Greater Value Back To Business

Emma Wang - HR Operation Head, Sanofi
-Transforming the mind-set of “administrative job” to “strategic business partner”
-Partnering with business closely to understand their requirements by continuously improving HR services
-Achieving enhanced customer satisfaction to enhance business agility

Emma Wang

HR Operation Head
Sanofi

2:10 pm - 2:50 pm Integrating And Standardizing Your Supply Chain Processes

Nathan Li - Head of Supply Chain Shared Services, SIEMENS
-Integrating complex supply chain process by data analysis and planning
-Assessing the supply chain process to achieve standardization
-Quantifying the value add through supply chain integration and standardization
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Nathan Li

Head of Supply Chain Shared Services
SIEMENS

2:50 pm - 3:30 pm Cargill Case Study: Integrating Different Functions Into SSC To Achieve Higher Business Value by Continuous Improvement

Abby Zhao - CBS Center Lead, Cargill
-Working across functions rather than in silos: How can we best integrate the different functions?
-Highlighting key pain-points and solutions in across function SSC management
-Delivering the exceeding value back to your business
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Abby Zhao

CBS Center Lead
Cargill

3:30 pm - 4:00 pm Networking Break

4:00 pm - 4:30 pm Building A World Class Finance Shared Services Centre By Integrating Value-added Services Such as FP&A, Audit, Tax etc Into Existing Models

Cissy Gu - Finance manager, Eaton Global Financial Service and Systems
-Discovering how does value-added services can be put into existing models to save cost and time
-Upgrading your FSSC with a strong financial planning and analysis ability to drive business value up
-Delivering value back to your FSSC and corporate

Cissy Gu

Finance manager
Eaton Global Financial Service and Systems

4:30 pm - 5:15 pm Panel Discussion: Leveraging Technology And High-Skilled Talent To Overcome Rising Cost Constraints In China

Philip Zhang - Director of Global GBS, AkzoNobel
Abby Zhao - CBS Center Lead, Cargill
Daniel Rupinta - Head of Shared Services Centre, Grace
-Initiating all different functions to take advantage of reforming government regulation, technology boom, higher-quality talents for continuous improvement to achieve a high ROI?
-Can China SSCs support global operation?  
-Finding future opportunity in artificial intelligence, RPA to automate specific process.
-Transforming your next-generation SSC by looking for high-quality talents globally
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Philip Zhang

Director of Global GBS
AkzoNobel

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Abby Zhao

CBS Center Lead
Cargill

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Daniel Rupinta

Head of Shared Services Centre
Grace